Playbook
We need an AI that answers from our product docs, not the open internet
A software company's support team wants an AI assistant that answers from product documentation, internal playbooks, and ticket history — and only from those. The CTO insists on the guardrails — content filtering, an evaluation process, and a clear record of what fed each answer — before anything goes live to customers.
Trigger — Support costs rising; the product team has a clear use case.
Good outcome — Customers ask a question and get an accurate answer from the product's own documentation. Support agents handle a smaller, harder set of tickets, and the company can show how every answer was produced.