Playbook
Our last disaster-recovery test failed and the auditor wants evidence within 90 days
The annual disaster-recovery test missed its recovery-time target by hours. The regulator has asked for proof that the customer can recover within the quarter. Backup quality varies by system, the failover process is patchy, and the playbook hasn't been touched in two years.
Trigger — Failed disaster-recovery test; regulator follow-up deadline is running.
Good outcome — Backup and recovery are working consistently across the estate, the customer knows exactly how long each system would take to come back, and the playbook has been proven by a tabletop exercise and a partial live failover.