Playbook
New engineers spend their first week fighting their laptops
The platform team wants to give every engineer — permanent or contractor — the same ready-to-go development environment. Today, setup takes three to five days of laptop work, and the small differences between everyone's machine produce a steady stream of "it works on mine" support tickets.
Trigger — High turnover of contractors; engineering productivity is the bottleneck.
Good outcome — A new engineer signs in on day one and gets a ready-to-use cloud-hosted workstation for their project, the same as everyone on the team. Onboarding takes hours, not days, and the "works on my machine" tickets stop.