Playbook
Business teams want self-service but we can't police every dashboard
The CIO needs to unblock business teams who are tired of waiting for the data team to build dashboards. The challenge is making self-service safe — proper access controls, certified data sources, and a clear way to promote a good citizen-built report once it becomes a critical number.
Trigger — Backlog frustration; the data team has become a bottleneck.
Good outcome — Business teams build their own dashboards on a governed set of data. When a citizen-built dashboard becomes a critical one, there's a clear path to promote it and have the data team certify it.