Playbook
New engineers spend their first week fighting their laptops
A platform engineering team wants to standardise developer environments across permanent staff and contractors. Today, onboarding takes 3–5 days of laptop setup, and image drift produces a long tail of "works on my machine" tickets.
Trigger — High contractor turnover; engineering productivity bottleneck.
Good outcome — Dev Box images per project, GitHub Enterprise repos, Entra ID-based access, Conditional Access enforced.