Playbook
Business teams want self-service but we cannot police every dashboard
A CIO needs to unblock business teams who are tired of waiting for the data team to deliver dashboards. The challenge is making self-service safe — proper access boundaries, certified models, and a clear escalation path when a citizen-built report becomes a critical KPI.
Trigger — Backlog frustration; data team becoming a bottleneck.
Good outcome — Citizen analytics framework, governed workspaces, BI champions, escalation path for promotion to certified.