Playbook
We need a grounded LLM that answers from our product docs — not the open internet
A SaaS company's support team wants a grounded assistant that answers from product documentation, runbooks, and ticket history. The CTO insists on responsible-AI guardrails — content filtering, evaluation harnesses, and lineage — before anything goes live to customers.
Trigger — Support cost rising; product team has a clear use case.
Good outcome — Foundry deployment with AI Search RAG, evaluation pipeline, content filtering, responsible-AI gates.